Terms and conditions

1. Who and what for

These terms apply to all quotes, agreements and services of Invoker B.V. (Chamber of Commerce 76647595, Bornholmstraat 76, 9723 AZ Groningen, the Netherlands), hereinafter "Invoker". They apply to websites, hosting and management, automation, AI agents, consultancy and the Claude Server. Deviations only apply if they are recorded in writing. Our clients are usually businesses. If you order as a consumer through the website, article 13 also applies.

2. Quotes and formation of the agreement

Quotes are valid for 30 days and non-binding until you accept them in writing or by email. Prices are in euros and exclude VAT. An agreement is formed when the quote is accepted or as soon as we start the work at your request.

3. One-off assignments

For a one-off build (such as the Starter website or a migration) we agree the scope in advance. Work outside that scope is done on the basis of an additional quote or at our hourly rate. You provide copy, images and access in good time; delays there push back the schedule. After delivery you have 14 days to report deviations from what was agreed; we fix those free of charge.

4. Subscriptions and the build tiers

• Subscriptions (such as Launch, Growth, Performance and the Claude Server) are invoiced monthly in advance and run until cancelled.
• You can cancel monthly by email, with a notice period of one calendar month, unless a minimum term has been agreed.
• If the one-off build price was reduced or waived in exchange for a term of 12 or 24 months, the remaining part of that discount is charged pro rata on earlier cancellation. The subscription price itself does not change.
• If you choose yearly payment when ordering through the website, you pay twelve months for the price of ten, a year in advance each time. If you cancel in the meantime, the subscription runs until the end of the paid period; the remaining months are not refunded unless the law provides otherwise. If you are a consumer, the subscription can be cancelled monthly after the first year.
• We announce price changes at least 30 days in advance; you can then cancel as of the effective date.

5. Payment

You pay invoices within 14 days. For a one-off assignment we may ask for a deposit. In case of late payment we may, after a reminder, charge the statutory commercial interest and collection costs and suspend services; hosting and domains may go offline as a result.

Direct debit. When you order through the website you give us a recurring SEPA mandate. The first payment runs through the payment method you choose at our payment provider Mollie B.V.; after that we collect the subscription amount automatically, monthly or yearly, in advance each time. The amount and date are in your order confirmation and on the invoice you receive beforehand. If a collection fails or you charge it back, we send a reminder and may then suspend the service and pass on the costs of the failed collection. The mandate ends with your cancellation; what you owe for the current period remains due.

6. Hosting, domains and management

We aim for 99.9% monthly availability for hosting we manage, excluding announced maintenance and force majeure. We make daily backups and keep them for at least 14 days; for web hosting 30 days. You don't use the services for illegal purposes, spam or distributing malware; in case of abuse we may disconnect immediately.

Domain names.We register, transfer and renew domain names in your name with the registry and our registrar; you remain the registrant and authorise us to act on your behalf. In addition to these terms, the registry's terms apply (for .nl those of SIDN). Registration and transfer fees are non-refundable once requested, also if you cancel the hosting. We renew a domain automatically by one year and collect it yearly in advance, unless you cancel at least 30 days before the renewal date. A domain has its own subscription that continues if you only cancel the hosting; on request we hand over the transfer code once all invoices have been paid.

7. Automation, AI agents and consultancy

AI systems produce outcomes based on probability. We build them with checks, logging and human intervention where appropriate, but we don't guarantee error-free output. You remain responsible for decisions taken on the basis of that output and for the lawfulness of the data you have us process. Advice from consultancy is based on the information you give us.

8. Intellectual property

After full payment you receive an unlimited right of use to the custom work we build for you, including the source code of your website or application. Generic components, tooling and knowledge that we also use for others remain Invoker's. Open-source parts fall under their own licence. You guarantee the rights to the material you supply.

9. Liability

Our liability is limited to direct damage and to the amount you paid for the service concerned in the six months before the damage, with a maximum of €5,000 per event. We are not liable for consequential damage, lost profit, data loss for which a backup was available, or damage caused by outages at third parties. This limitation does not apply in case of intent or deliberate recklessness. Towards consumers this limitation applies only to the extent the law allows.

10. Personal data and confidentiality

How we handle personal data is described in our privacy statement. If we process personal data on your behalf, we sign a data processing agreement. Both parties keep the other's confidential information secret, also after the agreement ends.

11. Termination and handover

On termination we hand over your website, data and domains in a common format on request, provided all invoices have been paid. After 30 days we may delete remaining data. Either party may terminate the agreement with immediate effect if the other fails to meet an essential obligation after a written deadline, or goes bankrupt.

13. Consumers and right of withdrawal

If you order as a private individual (consumer) through the website, mandatory consumer law prevails over these terms; provisions that conflict with it do not apply to you, and you can always bring a dispute before the court that is competent by law. As a consumer you have a 14-day cooling-off period from the moment the agreement is concluded. By ticking at checkout that we may start right away, you expressly ask us to deliver the service within that period. If you still withdraw within 14 days, you pay pro rata for the period in which the service was delivered; the right of withdrawal lapses once the service has been fully performed. A domain name that has already been registered or transferred at your request was applied for specifically for you and cannot be undone; those costs remain due. To withdraw, email info@invoker.nl.

12. Applicable law

These terms are governed by Dutch law. Disputes are submitted to the competent court in Groningen, after we have first tried to resolve them together. We announce changes to these terms at least 30 days in advance; the date at the top is the latest version.